At ellahikes, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website and services.
1. Information We Collect
We may collect the following types of information when you use our website or make a purchase:
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Personal Information: such as your name, email address, phone number, and shipping address.
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Order Details: products purchased, delivery preferences, and payment method (Cash on Delivery).
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Technical Data: such as your IP address, browser type, device information, and usage patterns.
2. How We Use Your Information
Your information is used for the following purposes:
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To process and deliver your orders.
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To communicate with you regarding order updates, inquiries, or support.
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To improve our website, products, and services.
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To send promotional offers, only if you have opted in.
3. Sharing of Information
We do not sell or rent your personal information to third parties. However, we may share your data in the following cases:
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Service Providers: with trusted partners such as courier companies to fulfill delivery.
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Legal Compliance: when required by law, regulation, or government request.
4. Data Security
We implement appropriate security measures to protect your personal data from unauthorized access, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure.
5. Cookies & Tracking
Our website may use cookies or similar technologies to enhance user experience, analyze traffic, and improve services. You can disable cookies in your browser settings, though some features of the site may not function properly.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
7. Your Rights
You may contact us to:
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Request access to the personal data we hold about you.
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Request correction or deletion of your information (where legally permitted).
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Opt out of marketing communications.
8. Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact us:
📧 Email: [email protected]