At ellahikes, your satisfaction is important to us. If you are not fully satisfied with your purchase, please review our return and refund terms below.
1. Eligibility for Returns
Items must be returned within 7 days of delivery.
Products must be unused, in original packaging, and with all tags/accessories intact.
Certain items (e.g., wearables, personal-use devices, or hygiene-related products) may not be eligible for return due to safety and hygiene reasons.
2. Return Process
Contact us at [email protected] with your order number and reason for return.
Our team will review your request and provide return instructions.
Items must be shipped back using a reliable courier service. Customers are responsible for return shipping costs unless the item was defective or incorrect.
3. Refund Policy
Since all orders are Cash on Delivery (COD), refunds are processed in one of the following ways:
Replacement or Store Credit: Preferred option for faster resolution.
Cash Refund: Issued via bank transfer or other arranged method after we receive and inspect the returned item.
Refunds are processed within 7–10 business days after approval.
4. Non-Returnable Items
Clearance or final-sale products
Personalized/customized items
Products not in their original condition
5. Damaged or Incorrect Orders
If you receive a defective or wrong item, please contact us within 48 hours of delivery at [email protected] with photos of the product and packaging. We will arrange a replacement or refund at no extra cost.
6. Contact Us
For any return or refund inquiries:
📧 Email: [email protected]