At ellahikes, we are committed to delivering your products in a safe and timely manner. Please review our shipping policy below for full details on how we process and deliver orders.
1. Shipping Coverage
We currently ship orders within [insert regions/countries you serve]. If your location is not listed at checkout, please contact us at [email protected] for assistance.
2. Processing & Delivery Time
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Orders are processed within 1–3 business days after confirmation.
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Delivery times may vary depending on your location but generally range from 3–7 business days after dispatch.
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Delays may occur due to holidays, high demand, or unforeseen courier issues.
3. Shipping Fees
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Shipping charges (if applicable) will be clearly displayed at checkout.
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Occasionally, we may offer free shipping promotions which will be announced on our website.
4. Payment Method
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We do not accept online payment methods at this time.
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All orders are strictly Cash on Delivery (COD).
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Please ensure you have the exact amount ready upon delivery, as couriers may not carry change.
5. Order Tracking
Once your order has been shipped, we will provide you with tracking details (if available) so you can follow your delivery status.
6. Delivery Attempts
If you are unavailable at the time of delivery, the courier will usually attempt delivery again. Multiple failed delivery attempts may result in your order being returned to us.
7. Contact Us
If you have any questions about shipping or delivery, please contact us:
📧 Email: [email protected]